Complaints procedure

It can always happen that something does not go exactly as planned. We advise you to first report complaints to us by sending an email to info@prettypolish.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www. webwinkelkeur .nl/kennisbank/consumenten/geschil .

Consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.